Call Contact Centre Telephone System Solutions from Cardonet

Call Contact Centre Telephone System Solutions from Cardonet IT Services

Contact Centre Telephone System

Your customers want to communicate with your over multiple systems and your challenge is to provide remarkable customer service irrespective of the medium.

Our call and content centre telephone system solutions bring together web, online chat, SMS, social media, and voice channels on one central platform. A business contact centre platform that gives your team the tools to meet the needs of your customers quickly and seamlessly.

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Call Contact Centre Telephone System for Business

By adopting the right business call and contact centre solution, you can improve your first contact resolution times, improve engagement, and manage every customer interaction quickly, cost effectively, and optimally.

Areas to think about and take into account include:

Skilled Based Routing
Interactive Voice Response
Integrated Chat, Email and Social Tools
Queued Call-back
Integrated Knowledgebases
Robust Management Tools
System Integrations
Robust Analytics and Reporting

Our team will ensure that you get the right call and contact centre solution for your current and future needs.

Call and Contact Centre Telephone System Benefits

You are able to use multiple contact channels using a single, integrated system

Your customers expect to be able to interact with you in a meaningful way using multiple methods, including voice, online chat, and social media. Your challenge is to provide those channels effectively and ensure that your messaging is consistent over each channel. By investing in the right call and contact centre solution, with omnichannel routing, you will be well placed to meet the needs of your customers is an efficient, consistent, and effective way.

Enjoy all of the features and functionality that you need to deliver excellent customer service

Managing a complex call and contact centre solution can be challenging. The key is to adopt a system that provides all the key features like real-time monitoring, on-screen call handling, and CRM integrations in an elegant and easy-to-use system with a simple interface. With the basics in place, you can then roll out CTI screen pop-ups, skills-based routing, self-service and guided interactive voice response, proactive chat, co-browsing, and additional workforce management tools to further improve your customer's experience and allow you to handle the volumes of enquiries that you expect.

Reduce your headcount through solutions efficiencies

Instead of having operators trained in a single channel, your team can effortlessly engage over multiple channels. That means that, for instance, if there is a lull in voice calls then your operators can help with web chats. That increases their productivity, helps ensure a consistent service over multiple channels and ultimately allows you to enjoy savings as you use system efficiencies to reduce the need to employ as many people. It also allows you to easily flex your operations to meet peaks or troughs in demand.

Impress your customers with your omnichannel contact centre flexibility.

Our experienced team will worth closely with you to help you transform your customer service.

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Call and Contact Centre Telephone System Features

Skill-based and value-based routing.
Built-in after-call surveys.
Built in recording.
Robust analytics and reporting.
Range of channels: Voice, Email, Online Chat, Social, and SMS.
System integrations, such as with your CRM.
Call queue options and automatic call back.
Interactive voice response.
Clear and simple administration features.
A leading service level agreement, backed by guarantee.
Local 24/7/365 monitoring and support.

Call and Contact Centre Telephone System Options

Communication channel options.
Interactive voice response options.
Recording options.
Reporting options.

Allowing you to do more

Boost the productivity of your team.
Unlock the information held within your CRM.
Vastly improve customer service, helping attain and retain customers.
Improve your team's job satisfaction.
Make each customer contact more efficient and effective.

Improve the resilience of your systems.
Seamlessly integrate your systems for a better experience.
Enjoy improved management tools and reports.
Focus on innovating and further transforming your business operations.

Resources

Download our Contact Centre Telephone System Brochure

Testimonial

"My Cardonet managing partner provides me with all the answers. I always feel that I am in safe hands."

Investment Association

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

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