Global Technology Operations from Cardonet IT Services

Global Technology Operations

Running a global operation brings with it a multitude of technology challenges. These challenges stem from your need to seamlessly operate across diverse geographies, regulatory environments, and cultural landscapes.

Addressing these challenges requires a comprehensive technology strategy, robust governance frameworks, and proven cybersecurity measures.

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Technology Challenges for Global Technology Operations

There are a number oftechnology challenges for multi-national operations. Those include:

Technology Consistency

Ensuring that your technology is consistent in every greography, from endpoints to network and cloud infrastructure.

Time-zone Challenges

Providing a consistent technology support service to people in different time-zones to keep them operational and productive.

Data Privacy and Compliance

Adhering to varying local data protection laws, like GDPR, CCPA etc, while ensuring cross-border data transfers comply with local regulations.

System Integration

Achieving seamless integration of enterprise software like ERP, CRM, or HR systems for different localities.

IT Infrastructure Challenges

Building and maintaining global IT infrastructure, including data centers, cloud systems, and networking solutions, balancing cost-efficiency with scalability and performance.

Delivering Change

Driving consistent technological change across all regions while aligning with global goals, all while managing resistance to change in different cultural contexts.

Vendor Management and Cost Management

Managing relationships with diverse technology vendors, all while ensuring service-level agreements (SLAs) are met across regions.

Scalability

Scaling IT infrastructure to support growth in emerging markets or when there is rapid expansion with increases in user load or demand.

Cybersecurity Challenges

Providing secure access across multiple locations, all while having an increased exposure to cyber threats due to your distributed networks.

Service Consistency

Delivering the same level of excellent service to people in multiple geographies and time-zones.

User Experience

Ensuring the technology experience of one of your team in one geography is the same as someone in another geography.

Technology Localisation

Adapting your technology stack to meet local language, cultural, and operational needs.

Our experienced team know what it takes to deliver a well-thought out IT strategy that helps overcome these challenges and gives you and your team the platform you need for continued success.

Core Functions of Global Technology Operations

  • IT Infrastructure Management - Overseeing data centres, public cloud and networks globally.
  • Application Management - Managing enterprise software such as ERP, CRM, and HR, as well as localised applications tailored to regional needs.
  • Data Management - Implementing global data strategies, including data storage, security, and compliance.
  • Security and Risk Management - Establishing robust cybersecurity measures to protect and mitigate against global threats.
  • Support and Maintenance - Providing consistent 24/7 IT support across time zones, while maintaining infrastructure globally.

Key Characteristics of Global Technology Operations

  • Scalability - The ability to expand or contract infrastructure and resources quickly in response to business needs.
  • Resilience - Ensuring systems can withstand and recover from failures, cyberattacks, or disasters.
  • Agility - The ability to adapt quickly to changing business needs, market conditions, or technological trends.
  • Standardisation versus Localisation - Balancing global standardisation of systems with regional customisation and local laws.
  • Cross-Border Collaboration - Facilitating efficient communication and teamwork among your people worldwide.

Technology that helps with Global Technology Operations

  • Cloud Computing - Offers scalability, flexibility, and global accessibility from the likes of Microsoft Azure, AWS, and Google Cloud.
  • Artificial Intelligence (AI) and Machine Learning (ML) - Help optimise IT operations with predictive insights.
  • Internet of Things (IoT) - To monitor infrastructure in real time.
  • Enterprise Collaboration Tools - To support remote work across time zones and facilitate teamwork and communication (eg. Microsoft Teams, Slack etc).
  • Global Network Connectivity - everaging advanced networking solutions like SD-WAN for seamless connectivity globally.

Engage with an IT partner that knows global technology operations.

Our team will provide you with the support you need to deliver remarkable IT operations globally.

How we can help with your Global Technology Operations

  • Single Point of Contact - We can be your single point of contact for your global technology operations.
  • True 24/7 Support - We are set up to provide consistent, true 24/7 support.
  • Vendor Management - We have global relationships with key technology vendors.
  • User Experience - We have the systems, processes and tools to effectively service your team.
  • Global Consistency and Standardisation - We will enforce consistency and standardisation globally.
  • Risk Mitigration and Compliance - We will deploy robust and compliant IT systems that protect you from risk, safeguarding your reputation.
  • Scalability - Everything we do will have scalability in mind, allowing you to be agile and adaptable.
  • Cost Management - We will optimise your IT investments, managing costs.
  • Future-proofing - We will deploy resilient infrastructure that supports long-term business continuity and agility in a rapidly changing environment.

Allowing you to do more

  • Enjoy improved operational efficiency and streamlined processes.
  • Optimise your technology costs globally.
  • Enjoy IT consistency across your global operations.
  • Ensure your team are properly supported 24/7.
  • Know you are adhering to local compliance regulations.
  • Enjoy access to a resilient technology infrastructure.
  • Benefit from systems designed to scale with ease.
  • Reduce friction and have a more productive team.
  • Enjoy improved collaboration and communication.
  • Be ready for the future.

Testimonial

"I’m busy, I don’t have time to focus on IT problems for hours and hours but I know I can rely on Cardonet to sort it out. I’m happy."

Investment Association

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
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Hong Kong Tourist Board IT Services Partner
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Free2Learn IT Services Partner
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Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

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Our Technology Partners

Accredited Microsoft Partner IT Services
Accredited Cisco Partner IT and Networking Services
Accredited Sonicwall Gold Partner Security IT Services
Accredited VMware Partner IT Virtualisation Services
Accredited HP Enterprise Partner IT Infrastructure Services
Accredited Veeam Partner IT Backup and Replication Services
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Accredited HP Partner IT Hardware Services
Accredited Mimecast Partner IT Security Services
Accredited Apple Mac Partner IT Services
Accredited Ubiquiti Networks Partner IT Services
Accredited ESET Partner IT Antivirus Services
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