We know that the more successful you are, the better you will be able to serve our customers. The better you serve our customers, the more successful we will be. As such, we look to provide a culture that is:
Customer Focussed
You are empowered and encouraged to help our customers in any way that you can, helping them overcome their business-critical issues. We build long term, trusting, and mutually beneficial relationships with our customers and ensure that they are provided with the tools and support that they need to succeed. We do this by demonstrating time and time again that we care.
Performance Oriented
Like any IT Services organisation performance is a key metric that we use to judge our service delivery. Unlike many, though, we don't just judge ourselves on meeting targets such as response times. We also focus on customer service targets in order to measure our performance, with our customers rating every interaction that they have with us.
Team Based
We are a team that works well together, accomplishes together, and celebrates together. We encourage each other, help each other, respect each other, and we freely share our knowledge with each other. We are not a collection of individuals. You are encouraged to be open and share your thinking for the betterment of the team.
Communication Heavy
To be truly customer focussed, meet our performance targets, and function well as a team relies on us being good communicators. We have a culture that prioritises communication using a number of methods to get the job done and excel.
We value people that buy in to our approach and values, as well as people who will fit into our culture.
