IT Service Delivery Management London

IT Service Delivery Management

Aligning the technology services that we deliver perfectly with your organisational needs and goals is a core function of our London IT Service Delivery Management Team.

Our experienced London IT Service Delivery Management team will manage our technical resources and services in order to help you realise your stated business outcomes, working to an agreed, comprehensive IT service delivery plan to ensure excellent service at all times.

Get a London IT Service Delivery Management Quote

Our London IT service delivery team will ensure that we deliver value and positive outcomes, as well as demonstrate a positive return on your technology investment.

Our managed IT service delivery management service in London is ideal for:

Incident management, to ensure that the right people with the right skill sets are assigned to appropriate issues.
Escalation management, to make sure that issues are dealt with swiftly and effectively through to resolution.
Service delivery planning, to ensure that we have the correct resources available at the correct time to meet your specific needs.
Trend identification and analysis. Taking a step back to identify trends and then put plans in place to overcome common issues through root cause analysis.
Financial management of your IT services, to make sure that you are getting the best return on your IT investment.
Availability and continuity management, helping to make sure that you enjoy a highly secure and highly available technology platform to keep your team productive and to protect your revenue.
The creation of comprehensive management reports, to give you the insight that you need to make better decisions.
Managing both reactive IT Support and proactive IT support for more effective IT service delivery.

London IT Service Delivery Management Benefits

Enhanced customer satisfaction through improved IT service delivery.

By closely aligning IT service delivery with the requirements of your organisation, you will receive the IT services that you and your team want, leading to an overall improved customer experience. This is supported by better incident and escalation management, which speeds up the service delivery process from issue reporting to issue resolution.

Stronger alignment between your business and IT, as well as improved accountability.

You can improve the alignment of your core functions and IT as a critical support function by adopting a managed IT service delivery management service. By being better aligned, actions can be measured against agreed targets, leading to improved IT service accountability.

More transparency around IT costs and processes, as well as a reduction in operational costs through improved efficiency.

Get the most out of your existing resources through more effective IT service delivery management. This ensures that you are better able to scale your operations without the need for excessive hiring by introducing more automation, improved efficiency, and better alignment.

An improved return on your technology investments.

By adopting processes that reflect best practice for managing key IT services and functions and then creating policies and procedures to ensure that those processes are followed, you will enjoy a proven higher return on your technology investment. This is known to improve access and communication, reduce unnecessary workload, and increase team productivity.

Ensuring more effective change management through better planning.

By adopting a structured approach to your London IT service management, you will enjoy access to a framework of best practice processes that you need to make the right strategic decisions while avoiding costly and time-consuming errors. An example is improved information sharing and protection of your business from the financial and legal consequences of a data breach through the introduction of effective knowledge management processes.

A more stable and secure technology environment through the improved management of risk.

By following an accepted framework and defined processes, the risks associated with change are significantly reduced. By following industry accepted processes, planning and testing is improved, the chance for significant service interruption is reduced, and communications throughout your business is also improved. With greater standardisation and formalised processes, roles, and policies in place, your technology platform will be more resilient, robust, and secure.

Trusted London IT Support Partner for:

Investment Association IT Support London

London IT Service Delivery Management Features

More effective processes that incorporate best practise.
More IT self-service for improved outcomes.
Closely integrated systems and data for improved transparency.
Workflow automation and a reduction in repetitive tasks.
Effective trend analysis and IT reporting.
The framework to allow you to scale your operations effectively.
Improved planning, testing and communications.

London IT Service Delivery Management Options

Workflow automation options.
Reporting options.

Allowing you to do more

Ensure improved alignment between your technology and business.
Reduce your time worrying about issue and escalation management.
Know that your team is being supported effectively and is productive.
Get the most value out of your technology investment.

Adopt a scalable solution that can grow to meet your business needs.
Automate and reduce repetitive tasks, freeing time for other activities.
Remove the headache of hiring, managing and retaining internal people.

Testimonial

"Cardonet managed to save us time, money and hassle on what was a very complex and resource intensive hotel development project."

University Arms Hotel

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

Download your comprehensive IT Outsourcing Due Diligence Checklist

This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

Download your checklist now

We will provide you with distraction-free, local N1 Islington and Camden IT support

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Our Technology Partners

Accredited Microsoft Partner IT Services

Accredited Cisco Partner IT and Networking Services

Accredited Sonicwall Gold Partner Security IT Services

Accredited VMware Partner IT Virtualisation Services

Accredited HP Enterprise Partner IT Infrastructure Services

Accredited Veeam Partner IT Backup and Replication Services

Accredited HP Partner IT Hardware Services

Accredited Mimecast Partner IT Security Services

Accredited Apple Mac Partner IT Services

Accredited Ubiquiti Networks Partner IT Services

Accredited ESET Partner IT Antivirus Services

IT Service Delivery Management London