Public Relations and Comms Agency 24/7 Global Service Desk

Public Relations and Communications Agency 24/7 Global Service Desk

We have a strong understanding of the technology and user support needs that public relations and communications agencies require. Our experienced IT support team is dedicated to offering 24/7 assistance every day of the year. This commitment ensures uninterrupted operations, safeguarding both your revenue and reputation through exceptional, prompt, and dependable support.

Recognising that your workforce is spread across various geographical locations, encompassing both office and remote settings, we understand the critical role technology plays in maintaining your team's productivity and satisfaction. We appreciate your priorities and provide a comprehensive, fully managed 24/7/365 global service desk that eliminates any disruptions related to technology and empowers you to remain focused on your core objectives.

Get a PR Agency 24/7 Global Service Desk Quote

24/7 Global Service Desk for Marketing Agencies from Cardonet IT Services and IT Support

Harness the capabilities of our global service desk for all your IT support needs and entrust an experienced partner dedicated to consistently delivering exceptional service, available anytime and anywhere your team requires technological assistance.

Our primary objective is to support you and your team, enabling you to concentrate on your core mission: ensuring client satisfaction. We offer a comprehensive array of services, including:

Desktop and End User Support - We promptly address your team's technology issues, ensuring their seamless workflow.
Network Support - We maintain vigilant oversight of your network to ensure robust security and uninterrupted availability.
Server Support and Administration - Whether on-site or in the cloud, we manage your essential technology infrastructure, ensuring it remains up-to-date and accessible.
Application Support - We serve as your single point of contact for all application-related concerns and escalate issues to the relevant vendors as necessary.
Network Security - Safeguarding your network is paramount, and we ensure that all infrastructure stays current and secure.

To this end, we will take responsibility for:

Incident Management - Taking ownership of the entire issue lifecycle, we provide regular updates, timely resolutions, and proactive measures to prevent future incidents.
Problem Management - Our team identifies the root causes of recurring IT issues and implements strategies to mitigate risks and minimise their recurrence.
Change Management - We oversee the planning, approval, and execution of changes in your technology environment.
Asset Management - We assist in optimising resource usage and ensuring license compliance by tracking and managing your software and hardware assets.
Reporting - We offer a variety of performance reports, providing insights into your technology operations and enabling data-driven decision-making.

With our comprehensive IT support services, you can confidently delegate your technology management to our 24/7 global service desk team, freeing you to focus on consistently exceeding your client's expectations.

Public Relations and Communications Agency 24/7 Global Service Desk Benefits

Enjoy improved flexibility, communication, and a rapid response.

Your team can engage with us at their convenience, whether during or after regular hours, using their preferred communication channel—whether it's phone, email, portal, or live chat. We are there to promptly respond to and address issues, and in emergencies, we are just a call away, helping mitigate disruptions to your operations.

Enjoy the advantages of transparent IT support communication and data-driven reporting.

What sets us apart is our unwavering commitment to customer service. We're not just a distant voice on the other end of the line. Whenever you encounter an issue, our team is prepared to provide friendly and effective assistance, swiftly resolving IT problems. We take pride in our transparent reporting on all interactions, providing insights into your IT issues, expenditure and assets. This promotes greater accountability and aligns IT with the success of your public relations and communications agency.

Benefit from comprehensive monitoring and proactive support 24/7/365.

Our suite of industry-leading tools ensures continuous monitoring of your IT infrastructure. Swift issue detection and resolution help prevent disruptions, and this proactive approach, combined with trend analysis, stabilises your public relations and communications agency's operations.

We offer affordable and adaptable IT support tailored to meet the specific goals of your public relations and communications agency.

Optimise resource utilisation and reduce IT staffing expenses to maximise cost-efficiency and flexibility for your public relations and communications agency's IT needs. By entrusting your IT service desk to us, you gain access to essential support precisely when it is needed. Moreover, we are committed to streamlining manual processes, freeing up your team's time, enhancing their satisfaction, and minimising potential risks.

Access a dedicated team of expert IT engineers, directly employed, 24/7/365.

When your public relations and communications agency team requires technical expertise, outsourcing IT support to us grants you access to a diverse range of specialised skill sets. Our experienced IT support engineers will quickly identify the right expert in our team to address your concerns, resulting in quicker issue resolution and sustained team productivity.

Experience increased service satisfaction and greater trust in technology's potential.

Your public relations and communications agency team will appreciate the round-the-clock support from our caring team of engineers. Partnering with specialised IT experts demonstrates your agency's commitment to your team's satisfaction, boosting team morale, productivity, and ultimately nurturing enduring client relationships. A happier public relations and communications agency team aids in talent retention, reduces recruitment expenses, and enhances client interactions.

Receive swift IT support across time zones and locations.

Enjoy unwavering support regardless of your public relations and communications agency team's time zone or location. Whether your team operates globally, remotely, or while traveling, you can rely on us to promptly address their needs, ensuring uninterrupted access to data, communication methods and insights, leading to successful interactions and projects.

Experience global coordination, continuous improvement, and added peace of mind.

As your public relations and communications agency strives for operational excellence, our ability to coordinate support and enhancements globally ensures consistent updates and changes across diverse regions, following established change control policies. Our 24/7/365 global service desk team is available to respond promptly, offering reassurance, a satisfied agency team, and smoother operations.

Benefit from guaranteed response and resolution times with a customised service level agreement (SLA).

Recognising the unique nature of each public relations and communications agency, we collaborate closely with you to tailor coverage and service to your operations. A personalised service level agreement (SLA) then guarantees defined response and resolution times, reinforcing our commitment to your agency's success.

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Public Relations and Communications Agency 24/7 Global Service Desk Features

Customisable IT support designed to align with your unique requirements.
Dependable and swift end-user IT support.
Continuous 24/7/365 network monitoring with instant alerts.
Assured response time commitments.
Expertise in third-party vendor collaboration and issue escalation.
Tailored remote IT support tailored specifically for you.
Onsite in-person IT support available as needed.
Proactive IT support on a scheduled basis.
Extended IT support coverage beyond regular hours.
Guidance and support in shaping the IT strategy of your PR agency.
Comprehensive service reporting for a holistic view of your IT operations.
A single point of contact for all your PR agency's IT support needs.

Public Relations and Communications Agency 24/7 Global Service Desk Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part, of your needs.
Third-party support and escalation.

Allowing you to do more

Experience peace of mind with 24/7/365 IT support for your agency team.
Say goodbye to technology-related headaches and boost team retention.
Enhance the client experience, leaving a lasting impression.
Equip yourself with the data to make well-informed decisions.
Unlock your revenue potential and optimise your operations for peak efficiency.
Reduce your IT support expenses.

Deliver client satisfaction and secure recurring revenue.
Access comprehensive support for your diverse agency systems.
Leverage the expertise of our skilled PR agency IT support team.
Realise an improved return on your agency's technology investment.
Provide your agency team with the reliable foundation they need to excel.

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

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