Advertising Agency 24/7 Global Service Desk from Cardonet IT Services

Leverage our global service desk for your IT support and rely on us as a single, experienced partner who will strive to deliver a consistent, remarkable service that your team can rely on wherever or whenever they need technology help.

We are there to support you and your team to ensure that you can focus on what you do best: delighting your clients. We will provide you with complete:

• User and Desktop Support - When your team needs help, we are there to help them quickly overcome their technology challenges.
• Network Support - We will monitor and support your network 24/7/365 to ensure it is both highly secure and highly available.
• Network Security - An important element of our role is keeping your network secure, and making sure that all of your network infrastructure is kept up to date at all times.
• Server Support and Administration - We will manage your core technology infrastructure, be that on premises or in the cloud, to ensure that it is updated, patched and available to your team when they need it.
• Application Support - Our team will act as your single point of contact for all application issues and will own and escalate anything we can't solve ourselves to your respective application vendors as necessary.

To this end, we will take responsibility for:

• Incident Management - We will own the complete issue lifecycle, provide regular communication, timely resolutions, and will look to prevent recurrence of incidents.
• Problem Management - We will reduce repeat incidents in your IT to mitigate risk by determining the root cause of incidents and putting measures in place to overcome them.
• Change Management - We will manage the planning, approval, and implementation of changes in your technology environment.
• Asset Management - We will help optimise utilisation and help ensure license compliance by discovering, tracking and managing your software and IT hardware assets.
• Reporting - We will provide you with a range of regular performance reports, giving you better visibility of your technology operations and allowing you to make informed decisions based on the right data.