Marketing Agency 24/7 Global Service Desk from Cardonet

Marketing Agency 24/7 Global Service Desk

We know what it takes to support a marketing agency from a technology and user standpoint. Our experienced IT support team are available 24/7/365 to keep you operational and protect both your revenue and your reputation with remarkable, responsive and consistent support.

With a workforce distributed over a variety of geographies, some working from offices and others working remotely, we know what it takes to keep them happy and productive. We understand your priorities and deliver a fully managed true 24/7 global service desk to ensure that technology isn't a distraction for you.

Get a Marketing Agency 24/7 Global Service Desk Quote

24/7 Global Service Desk for Marketing Agencies from Cardonet IT Services and IT Support

Outsource your IT support to a single, experienced partner who will work hard to put your needs first, getting to know your people, operation and technology intimately so that we can deliver a remarkable service.

We are constantly available to support all of the technology that keeps you operational, from your servers, storage and networking infrastructure, to mobile devices and third-party applications. We will provide you with complete:

Desktop and End User Support - When things go wrong, you need a responsive partner to help your team get back up and running again quickly.
Network Support - Your operations are reliant on a fully functioning network. We will ensure that your network works well by monitoring and supporting it 24/7.
Server Support and Administration - We will administer and maintain all of your core technology infrastructure to ensure that it is up-to-date, secure and always available when you need it, either on-premises or in the cloud.
Application Support - We have exposure to and experience with the majority of applications that marketing agencies use within your operations. We will act as your single point of contact for all application issues and will own and escalate issues with application vendors as necessary.
Network Security - Part of our role is to keep your network secure, and ensure that all of your infrastructure is patched and kept up to date at all times.

To this end, we will take responsibility for:

Incident Management - We will own the entire issue lifecycle, provide timely resolutions, regular communication, and will look to prevent recurrence of incidents.
Problem Management - We will determine the root cause of incidents and reduce repeat incidents in your IT to mitigate risk.
Change Management - We will streamline the planning, approval, and implementation of changes in your IT environment.
Asset Management - We will discover, track and manage your software and IT hardware assets, helping optimise utilisation and helping ensure license compliance.
Reporting - We will provide you with a host of regular reports, giving you better visibility of your IT operations and allowing you to make informed decisions based on the right data.

Marketing Agency 24/7 Global Service Desk Benefits

Lower cost, flexible IT Support that you need to meet your marketing agency goals.

Significantly reduce the cost of your marketing agency IT delivery through the improved use of resources, as well as a lowering of your IT staffing costs. By outsourcing your service desk, you get the cover that you need, when you need it. In addition, we will look to automate many of the manual processes that typically take time away from your team and we will help you increase your team's service satisfaction, while mitigating risk.

Benefit from regular communication and completely transparent IT support reporting with data driven insights.

We pride ourselves on our customer service. We are not just an anonymous voice at the end of a phone. When you have an issue, we will be friendly and helpful and do all that we can to solve your issues quickly. While we work, we will keep in regular contact with you so that you know where you stand. We will then transparently report on all issues. This gives you greater visibility of your IT costs and assets, which will make IT more accountable to your business and your success.

Get access to a team of highly experienced and knowledgeable engineers who are available 24/7 and who are all directly employed by Cardonet.

There are times where you won't have the technical know-how within your team. By outsourcing your IT Support to us, you get access to a wide variety of varying, often specialised, skillsets. Our support engineers will be able to quickly identify the best person to fix your issues, which improves resolution times and keeps your team productive.

Added time and communication flexibility, as well as an emergency response during critical situations.

Your team can reach out when it is most convenient for them to do so, whether that is during or after working hours, using the channel that they prefer most, such as phone, email, portal or live chat platform. Our team will respond and start working on the issue right away, rather than waiting for an 'in-hours' service. Additionally, they can also reach out in an emergency situation to minimise the effect of issues on their task or role.

Benefit from global coordination, continual improvement and added peace of mind.

As you look to continually improve your operations, we have the scale and capability to coordinate support and improvements on a global scale, rolling out updates and changes across different regions and in line with agreed change control policies, all backed by a 24/7 service desk team ready to respond at a moment's notice.

Enhanced service satisfaction and a greater belief in technology to deliver on your promises.

Your team will come to learn and appreciate the fact that they are fully supported 24/7 by a friendly team of engineers who all have a duty of care to help. By engaging with a specialist IT partner, you are actively demonstrating your agency's commitment to customer satisfaction, leading to a more productive and happier team, which should, in turn, lead to happier clients and longer-term relationships. A happier agency team should also help with staff and knowledge retention, which should cut recruitment costs and improve your client relationships.

Get immediate assistance irrespective of time-zone or location.

Enjoy consistent support at any time from a team that knows you, your systems and your needs. Your team can be located in any of your global offices, be working remotely or be travelling. They can rely on us to address their needs promptly, preventing disruption to your marketing campaigns or projects, and minimising downtime.

Enjoy extensive 24/7/365 monitoring and proactive support.

We use an array of industry-leading tools to monitor your IT Infrastructure 24/7/365. Our team will identify issues quickly and will then work hard to overcome them before they become business affecting. This monitoring, as well as our trend analysis, means that you get to enjoy a more stable infrastructure for your marketing agency operation.

Guaranteed response and resolution times backed by a bespoke service level agreement (SLA).

We recognise that every marketing agency is different and that you will have different support requirements. We will work closely with you to understand and then ensure that you get the right cover for your operations. We will then back our agreement with a bespoke service level agreement (SLA) with guaranteed response and resolution times.

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Marketing Agency 24/7 Global Service Desk Features

Flexible IT Support agreements to meet your marketing agency's needs.
Reliable, friendly and responsive end-user IT Support.
24/7/365 networking monitoring and alerting.
Guaranteed response times.
Third party vendor support and escalation.
Regular proactive support.
Remote marketing agency IT support.
Onsite marketing agency IT support.
Out of hours IT support.
Comprehensive service reporting.
Marketing agency IT roadmap support.
A single point of contact for all of your Marketing Agency IT Support.

Marketing Agency 24/7 Global Service Desk Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part, of your needs.
Third-party support and escalation.

Allowing you to do more

Rest easy knowing that you have 24/7 support for your agency team.
Help retain your agency team by removing technology frustrations.
Get support for your multiple agency systems.
Build a better client experience.
Make smarter decisions that will give you a competitive edge.
Streamline your operations and maximise your revenue potential.

Keep your clients happy and ensure recurring revenue.
Get access to a skilled and experienced agency IT support team.
Enjoy an improved return on your agency technology investment.
Give your agency team the reliable platform they need to meet your clients' demands.

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

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